Now in its 16th year, the Brick & Click Libraries Conference (#bclc16) is a one-day event featuring concurrent and lightning round sessions that explore cutting-edge technologies, practical solutions, and timely topics. The conference supports the academic information needs of both on-ground (brick) and online (click) students, library professionals and paraprofessionals.

The conference is held at Northwest Missouri State University in Maryville, Missouri. Registration is limited in order to maintain the advantages of a small conference, so register early!   To register visit: www.brickandclick.org
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Friday, November 4 • 10:10am - 11:00am
Using Data to Drive Public Services Decisions

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Many libraries collect massive amounts of data, but much of that data sits in a spreadsheet, waiting for mandatory reporting, bragging about services, or other reporting. Meanwhile, public service departments make major decisions based on impressions, anecdotes, and past practice. At UMKC Libraries, librarians have been working toward increased evidence-based decision making, and particularly in public services on making decisions about staffing and services based on data. The presenters discuss best practices for collecting data that can inform decisions, the tools and methods they use at UMKC for data collection and analysis, and several examples of how they used this data to make decisions about proposed changes to staffing and services.

avatar for Courtney Gard

Courtney Gard

Circulation Specialist, Northwest Missouri State University

avatar for Jen Salvo

Jen Salvo

Head of Resource Sharing, University of Missouri-Kansas City
Jen Salvo is the Head of Resource Sharing and Graduate Student Services at the University of Missouri-Kansas City Libraries; she is also the current chair of the Rethinking Resource Sharing Initiative Steering Committee. At UMKC, she and her team process over 30,000 ILL requests annually... Read More →
avatar for Cindy Thompson

Cindy Thompson

Associate Dean, University of Missouri-Kansas City

Friday November 4, 2016 10:10am - 11:00am CDT
J.W. Jones Student Union, Boardroom