Now in its 16th year, the Brick & Click Libraries Conference (#bclc16) is a one-day event featuring concurrent and lightning round sessions that explore cutting-edge technologies, practical solutions, and timely topics. The conference supports the academic information needs of both on-ground (brick) and online (click) students, library professionals and paraprofessionals.

The conference is held at Northwest Missouri State University in Maryville, Missouri. Registration is limited in order to maintain the advantages of a small conference, so register early!   To register visit: www.brickandclick.org
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Friday, November 4 • 3:10pm - 4:00pm
Becoming the Center: Creating and Implementing a Unified Service Point

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Until 2015, South Caroliniana Library traditionally offered services by division. Published Materials division occupied its own space in the library and provided reference, reproduction service, and interlibrary loan service only for patrons using Published Materials. Manuscripts, Visual Materials, University Archives, and Oral History divisions each operated accordingly. As the library’s collection grew and patronage increased, this model became outdated and inefficient. Patrons would visit one division and then another for the same services, depending on the material they worked with. Library administration determined that creating a unified service model would free up the curators responsible for each division and provide a streamlined model for patrons. As the literature shows, stakeholders often raise practical and emotional concerns during these changes; and the literature also demonstrates that appropriate planning allows for a balanced and effective transition. In this presentation, the author reviews relevant academic literature related to changes in user services models for special collections and other academic libraries, as well as challenges stemming from renovations in special collections and academic libraries. The author also details why and how he assumed responsibility for designing and implementing the single-point reference service for the library. These responsibilities included staffing the desk, creating new procedures and policies for reference, and evaluating the effectiveness of public services in general. Additionally, as the university and library administrations decided to begin a multi-phase renovation initiative that removed all material from the library in 2015, the author provided administrative support to a team that designed and implemented a retrieval system to bring offsite material into the library for patron use. Consequently, the author discusses and elaborates on the processes involved in leading and working with a team of staff, curators, and systems librarians to develop policies and procedures to track material as it worked through the delivery system. 

avatar for Garland George

Garland George

Cataloger, Northwest Missouri State University


Michael Berry

Curator of Publish Materials, University of South Carolina, Columbia, SC

Friday November 4, 2016 3:10pm - 4:00pm CDT
J.W. Jones Student Union, Room A

Attendees (4)