Now in its 16th year, the Brick & Click Libraries Conference (#bclc16) is a one-day event featuring concurrent and lightning round sessions that explore cutting-edge technologies, practical solutions, and timely topics. The conference supports the academic information needs of both on-ground (brick) and online (click) students, library professionals and paraprofessionals.

The conference is held at Northwest Missouri State University in Maryville, Missouri. Registration is limited in order to maintain the advantages of a small conference, so register early!   To register visit: www.brickandclick.org
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Friday, November 4 • 11:10am - 12:00pm
"I Got My Customer Service Badge!": Using Online Modules for Library Student Worker Training

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Training student workers well, face-to-face, using active learning techniques and elements of fun, is exhausting, time-consuming, and has to be repeated at least every year if you are lucky, and every semester if you are not. Every academic library wants student workers who are productive, provide exemplary customer service, and make our professional lives easier. Almost every student worker wants a way to make money in between his or her classes without leaving campus. Working in the library should be a match made in heaven, but often the logistical challenges of scheduling, consistency, and complexity lead to repeated content for returning students, gaps in training, and a need for more one-on-one training throughout the student’s term of employment. Using free online tools, LibGuides, and scaffolded content, a librarian at a small private university created a new system for training student workers using online modules with quizzes and small projects to certify satisfactory completion. These use-and-reuse modules allow students to learn at their own pace, avoid unnecessary replication of content, and provide a measure of skills that can be easily tracked for reference letters, LinkedIn endorsements, and internal employee recognition programs. This session will explore active learning techniques to create memorable and effective online training modules, free or commonly available tools to streamline content creation and training assessment, and the challenges and rewards throughout the process.

avatar for Melissa Mallon

Melissa Mallon

Director of Peabody Library/Director of Teaching & Learning, Vanderbilt University

avatar for Ashley Creek

Ashley Creek

Emerging Technologies Librarian, University of Saint Mary
Ashley Creek is the Emerging Technologies Librarian at the University of Saint Mary in Leavenworth, Kansas. Her current research interests focus on the student experience: gamification, makerspaces, active learning, instructional design, and the library as center of the academic community... Read More →

Friday November 4, 2016 11:10am - 12:00pm CDT
J.W. Jones Student Union, Room A